Terms of Service

Last Updated: April 05, 2025

This website is operated by Montrèvo Toronto. Throughout the website, the terms “we,” “us,” “our,” and “the Company” refer to Montrèvo Toronto. Montrèvo Toronto offers this website, including all information, tools, and services available on this website, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation visitors, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on a third-party e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are of the age of majority in your jurisdiction of residence, or that you are of the age of majority and have given us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws. You must not transmit any worms, viruses, or any code of a destructive nature. A breach of any of these Terms will result in an immediate termination of your services.

We reserve the right to refuse service to anyone at any time for any reason.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Article 1 - Definitions

In these Terms, the following definitions apply:

Cooling-Off Period: The period during which the consumer may exercise their right of withdrawal.
Consumer: An individual not acting in the course of a trade or business who enters into a distance contract with the Company.
Day: April 05, 2025 (unless otherwise specified as a calendar day).
Ongoing Transaction: A distance contract relating to a series of products and/or services where the obligation to deliver and/or purchase is spread over time.
Durable Data Medium: Any medium that enables the consumer or the Company to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of Withdrawal: The consumer’s option to withdraw from the distance contract within the cooling-off period.
Company: The entity offering products and/or services to consumers at a distance.
Distance Contract: An agreement concluded within a system organized by the Company for the distance sale of products and/or services, using one or more means of distance communication up to and including the conclusion of the agreement.
Means of Distance Communication: A method used to conclude an agreement without the consumer and the Company being physically present in the same location at the same time.
General Terms and Conditions: These current Terms of Service of the Company.

Article 2 - Company Identity

Website Name: Montrèvo Toronto
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR
Email: support@montrevo-toronto.com
Phone Number: +44 7537 189552
Customer Service Hours:

Monday to Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: 11:00 AM - 4:00 PM

Article 3 - Applicability

These General Terms and Conditions apply to every offer made by the Company and to every distance contract and order concluded between the Company and the consumer.
Before the distance contract is concluded, the text of these Terms will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the Terms can be viewed at the Company’s premises and will be sent free of charge upon request as soon as possible.
If the distance contract is concluded electronically, notwithstanding the previous paragraph, the text of these Terms may be provided electronically in a way that allows the consumer to easily store it on a durable data medium. If this is not possible, it will be indicated where the Terms can be accessed electronically and that they will be sent free of charge electronically or otherwise upon request.
If specific product or service conditions apply in addition to these Terms, the second and third paragraphs apply accordingly, and in the case of conflicting terms, the consumer may always invoke the provision most favorable to them.
If one or more provisions in these Terms are wholly or partially void or annulled, the agreement and the remaining Terms remain in force, and the affected provision will be replaced promptly by mutual agreement with a provision that best reflects the original intent.
Situations not regulated by these Terms shall be assessed in accordance with their spirit and intent.
Any ambiguities regarding the interpretation or content of one or more provisions shall be clarified in accordance with the spirit and intent of these Terms.

Article 4 - The Offer

If an offer has a limited validity period or is subject to specific conditions, this will be explicitly stated in the offer.
The offer is non-binding. The Company reserves the right to modify and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly evaluate the offer. Images are a truthful representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the Company.
All images, specifications, and data in the offer are indicative and cannot lead to compensation or cancellation of the agreement. Images of products are a truthful representation, but the Company cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer includes information that makes it clear to the consumer what rights and obligations are associated with accepting the offer, including in particular:
- The price, excluding import duties and import VAT (these additional costs are the customer’s responsibility and at the customer’s risk; postal or courier services may apply specific rules upon import and charge VAT and/or import fees to the recipient);
- Any shipping costs;
- How the agreement is concluded and what actions are required;
- Whether the right of withdrawal applies;
- The method of payment, delivery, and performance of the agreement;
- The deadline for accepting the offer or the period during which the price is guaranteed;
- The cost of distance communication, if calculated differently from the standard rate;
- Whether the agreement is archived after conclusion and how the consumer can access it;
- How the consumer can check and correct data before concluding the agreement;
- Any additional languages in which the agreement can be concluded besides English;
- Codes of conduct the Company adheres to and how the consumer can access them electronically;
- The minimum duration of the distance contract in the case of an ongoing transaction;
- Optional: available sizes, colors, materials.

Article 5 - The Agreement

Subject to Article 4, the agreement is concluded when the consumer accepts the offer and meets the specified conditions.
If the consumer accepts the offer electronically, the Company will immediately confirm receipt of the acceptance electronically. Until this acceptance is confirmed, the consumer may cancel the agreement.
When the agreement is concluded electronically, the Company takes appropriate technical and organizational measures to secure electronic data transfers and ensure a safe web environment. If the consumer can pay electronically, the Company will implement appropriate security measures.
Within legal limits, the Company may investigate whether the consumer can meet their payment obligations and assess all relevant circumstances for responsibly entering into the agreement. If the Company has legitimate grounds not to enter into the agreement, it may refuse an order or request, providing reasons, or attach special conditions.
Upon delivery of the product or service, the Company will provide the following information in writing or on a durable data medium accessible to the consumer:
- The visiting address of the Company’s branch where complaints can be submitted;
- The conditions and manner in which the consumer can exercise their right of withdrawal, or a clear statement if the right of withdrawal is excluded;
- Information about warranties and existing post-purchase customer service;
- Details from Article 4, paragraph 5, unless already provided before the agreement’s execution;
- Requirements for terminating the agreement if it lasts more than one year or is indefinite.
For ongoing transactions, the above applies only to the first delivery.
Every agreement is entered into under the condition of sufficient availability of the relevant products.

Article 6 - Right of Withdrawal

When purchasing products, the consumer has the option to cancel the agreement without stating a reason within 14 days. This cooling-off period begins the day after the consumer (or a representative designated and known to the consumer) receives the product.
During the cooling-off period, the consumer shall handle the product and packaging with care, unpacking or using the product only to the extent necessary to assess whether they wish to keep it. If exercising the right of withdrawal, the consumer shall return the product with all accessories and – if reasonably possible – in its original condition and packaging, following the Company’s clear and reasonable instructions.
To exercise the right of withdrawal, the consumer must notify the Company in writing or via email within 14 days of receipt. After notification, the product must be returned within 14 days. The consumer must provide proof of timely return (e.g., a shipping receipt).
If the consumer fails to notify withdrawal or return the product within the specified periods, the purchase becomes binding.

Article 7 - Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the consumer bears the costs of returning the products.
If the consumer has paid an amount, the Company will refund it as soon as possible, no later than 14 days after withdrawal, provided the product has been received or clear proof of complete return has been provided.

Article 8 - Exclusion of Right of Withdrawal

The Company may exclude the right of withdrawal for products as described in paragraphs 2 and 3, provided this is clearly stated in the offer, at the latest upon conclusion of the agreement.
Exclusion applies only to products:
- Made to the consumer’s specifications;
- Of a personal nature;
- That cannot be returned due to their nature;
- That can spoil or age quickly;
- Whose price depends on financial market fluctuations beyond the Company’s control;
- Such as individual issues of newspapers or magazines;
- Audio and video recordings or software with a broken seal;
- Hygiene products with a broken seal.
Exclusion applies only to services:
- Related to accommodation, transport, catering, or leisure activities on a specific date or period;
- Whose delivery begins with the consumer’s express consent before the cooling-off period ends;
- Related to betting and lotteries.

Article 9 - The Price

Prices of offered products and/or services may change during the offer’s validity period, including due to changes in tax rates.
Notwithstanding the above, products or services whose prices depend on financial market fluctuations beyond the Company’s control may have variable prices, as stated in the offer.
Price increases within 3 months of the agreement’s conclusion are permitted only if due to statutory regulations.
Price increases after 3 months are permitted only if agreed upon and:
- They result from statutory regulations; or
- The consumer may terminate the agreement effective from the date of the price increase.
Delivery is subject to the tax laws applicable in the country where transport begins. Additional import VAT and customs duties may be charged by postal or courier services upon receipt and are not included in the price.
All prices are subject to typographical errors. The Company is not liable for the consequences of such errors and is not obligated to deliver at an incorrect price.

Article 10 - Conformity and Warranty

The Company guarantees that the products and/or services comply with the agreement, the specifications in the offer, reasonable requirements of quality and usability, and applicable legal provisions at the time of the agreement’s conclusion. If agreed, suitability for other than normal use is also guaranteed.
A warranty provided by the Company, manufacturer, or importer does not affect the consumer’s statutory rights.
Defects or incorrectly delivered products must be reported in writing within 14 days of delivery and returned in original packaging and new condition.
The Company’s warranty period matches the manufacturer’s. The Company is not responsible for the ultimate suitability of products for individual use or for advice on use unless otherwise stated.
The warranty does not apply if:
- The consumer or a third party has repaired or modified the product;
- The product has been subjected to abnormal conditions or mishandled contrary to instructions;
- The defect results from regulatory requirements on materials.

Article 11 - Delivery and Performance

The Company exercises the utmost care in receiving and executing product orders.
The delivery address is the one provided by the consumer.
Accepted orders are executed as soon as possible, no later than 30 days after ordering, unless a longer delivery period is agreed. Delays or partial/non-performance will be notified within 30 days, after which the consumer may cancel without cost and request compensation.
Upon cancellation, paid amounts will be refunded no later than 14 days thereafter.
If an ordered product cannot be delivered, the Company may offer a replacement, clearly indicated upon delivery. The right of withdrawal applies, and return costs are borne by the Company.
The risk of damage/loss transfers to the consumer upon delivery unless otherwise agreed.

Article 12 - Ongoing Transactions: Duration, Termination, and Renewal

Termination:

The consumer may terminate an indefinite agreement for regular delivery of products or services at any time with a notice period of up to one month, per agreed rules.
Fixed-term agreements may be terminated at the end of the term with a notice period of up to one month.
Termination must occur in the same manner as the agreement’s conclusion and respect the Company’s deadline.

Renewal:
4. Fixed-term agreements do not automatically renew, except for daily/weekly news publications (max 3 months, terminable with one month’s notice).
5. Silent renewal into an indefinite term requires the option to terminate with one month’s notice (three months for less frequent publications).
6. Trial/introductory subscriptions end automatically.

Duration:
7. Agreements exceeding one year may be terminated after one year with one month’s notice unless reasonableness precludes this.

Article 13 - Payment

Unless otherwise agreed, amounts owed must be paid within 7 business days after the cooling-off period begins (Article 6). For services, the period begins upon confirmation receipt.
The consumer must promptly report errors in payment details.
In case of payment default, the Company may charge reasonable, pre-notified costs within legal limits.

Article 14 - Complaints Procedure

Complaints about the agreement’s execution must be submitted within 7 days of discovering defects.
Complaints will be answered within 14 days, or a longer period will be indicated if necessary.
Unresolved complaints become disputes subject to resolution procedures.
Valid complaints may result in replacement or repair at the Company’s discretion.

Article 15 - Disputes

Agreements governed by these Terms are subject to the laws of Hong Kong SAR, regardless of the consumer’s country of residence.
Disputes will be resolved in the courts of Hong Kong SAR.

Article 16 - Personal Data

The transfer of personal data through our store is governed by our Privacy Policy, available .

Article 17 - Errors, Inaccuracies, and Omissions

Information on our website or in the Service may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, shipping charges, delivery times, and availability. We reserve the right to correct errors or cancel orders without prior notice, even after an order is placed.